FAQs

Dispatch refers to the date in which orders leave our warehouse. We aim to dispatch all orders within 3 working days from our warehouse, however please allow up to 5 business days. ‘Estimated delivery’ is calculated for items listed ‘in stock’ at the time of purchase only. Please see below ‘Estimated Delivery’ for shipping time frames.

Please see our Shipping Policy for the most up to date information regarding estimated delivery time frames.

Shipping or freight rates are dependent on the physical weight of the items in your purchase order. We offer a freight calculator at checkout, however if you would like a revised quote, please contact us for assistance.

Delivery fees are displayed at checkout prior to payment and order completion. It is important to review your shipping fee before placing your order.

Indigo Love ship Australia-wide only.

Orders will be shipped to the shipping address provided at checkout. A physical street address for delivery must be provided. Please note, we do not ship to PO boxes. We are only able to deliver to one address per order.

No, we do not offer international delivery. We ship Australia-wide only.

We strive to offer the widest delivery coverage possible.

If we can provide a service to your area, it will be available at checkout.

For further assistance to out of area locations, please contact us for a shipping quote.

We are only able to deliver to one address per order. If you would like
to send your purchases to multiple addresses, you will need to place a separate order for each destination.

No, unfortunately due to the size of our items we cannot deliver to PO boxes, we require a street address to deliver your order.

Small Homewares and Furniture
Orders containing small homewares and furniture will either be shipped via Startrack, Australia Post or TNT. Our standard delivery service is used for smaller furniture items and non-fragile items.

Australia Post deliveries: if you are not home at the time of delivery, the driver will leave a note for you to collect from your local post office. If the parcel has not been collected within 10 business days, it will be returned to our warehouse. To collect your items from the post office you will be required to bring the following items: Photo ID, such as your driver’s license or passport. In the unlikely event that you are unable to collect your items from the post office or depot, it is best to provide the details of the person with an authority to collect. The person will need to bring their photo ID and your tracking number when collecting the parcel. Note: for residential deliveries being made by Australia Post, they can occur as early as 7am. For business addresses, the delivery will be made during standard business hours, 9am to 5pm AEST.

Large Furniture and Bulky Items
Large furniture and bulky items will be shipped via our team or courier depending on your location. If your order is shipped with one of our partner couriers, they will contact you to arrange and confirm delivery. Couriers deliver direct to your door but not inside your home. We ask that you help to assist both our team and couriers to receive your parcels safely. You will receive all courier information and tracking details via email when your order has been shipped. If your order is held by the courier for an extended period of time following an attempted delivery, or is returned to our warehouse undelivered and needs to be resent, additional charges for storage fees and associated shipping costs may be applied.

We will do our best to accommodate and communicate any delivery requests you may have.

Please include all delivery instructions in the ‘order notes’ section at checkout. For delivery of small homewares and products, please contact the courier company with your tracking number, to communicate all delivery instructions.

For large or bulky homewares or furniture delivered by our team or couriers, please include instructions when placing your order online and wait to be contacted to arrange and request specific delivery instructions.

Unfortunately, some matters are out of our hands, but please know we work very closely with our valued network of suppliers monitoring shipments to ensure we can best expedite delivery to our clients. If your order is held by the courier for an extended period of time following an attempted delivery, or is returned to our warehouse undelivered and needs to be resent, additional charges for storage fees and associated shipping costs may be applied.

While we strive to provide you with the best customer service by providing the best delivery, we are not responsible for any delivery delays caused by a third party courier company.

Please contact us for further assistance.

If you will not be at home to accept delivery, our team can either deliver your purchase to a neighbour or to you at your office. You could also be comfortable in such a case to have your order left at your front door. However, note that whilst this option is available to facilitate and accommodate you with delivery, we take no responsibility for missing goods. Although Indigo Love does its utmost to provide you with a fast delivery service, please be aware that your location and order size will also impact on the speed of delivery. While the company strives to provide you with the best customer service by providing the best delivery updates, we are not responsible for any delivery delays caused by a third party courier company.

If an authority to leave is provided as part of your order confirmation process, your order will be left in a safe, undercover area at your address. If the area is not deemed to be safe, the driver can use their discretion to not leave the parcel. If you have not provided an authority to leave, our shipping partner will leave a notice at your home to advise they attempted delivery. It will contain information on how to contact them to organise an alternative delivery arrangement and the items will be returned to the nearest depot. If your order is held by the courier for an extended period of time following an attempted delivery, or is returned to our warehouse undelivered and needs to be resent, additional charges for storage fees and associated shipping costs may be applied.

Indigo Love Deliveries: If you will not be at home to accept delivery, our team can either deliver your purchase to a neighbour or to you at your office. You could also be comfortable in such a case to have your order left at your front door. However, please note that whilst this option is available
to facilitate and accommodate you with delivery, we take no responsibility for missing goods.

Although Indigo Love does its utmost to provide you with a fast delivery service, please be aware that your location and order size will also impact on the speed of delivery. While the company strives to provide you with the best customer service by providing the best delivery updates, we are not responsible for any delivery delays caused by a third party courier company.

Your order will be dispatched in full unless:

a) One or more items are out of stock

b) One or more items are on pre-order

c) Your order has been placed on back-order to send when stock arrives

In the event your order is not fully dispatched, our Customer Care team will contact you to guide you with next steps. If your order has been placed on pre-order or back-order, please expect updates via email regarding shipment dates and tracking of products when they become available.

Indigo Love endeavours to provide its customers with the best delivery service. We estimate all delivery costs based on ground floor/front door basis, unless stated otherwise. In addition to this, Indigo Love can offer a premium service which includes delivery into door, up to two flight of stairs or apartments with lifts with two men job available in selected areas only and at an additional cost - please contact us for a quote.

It is important to consider not only your home, but the spaces surrounding it for access when placing your order.

Most of our items come fully assembled, so checking the size of doors, stairwells and elevators is important to do before purchasing.

If you are unsure about a piece fitting in your space, please contact us.

Our warehouse is not open to the public for safety reasons. Some large furniture pieces, including furniture from ‘New Shipments’ can be collected from our Showroom. To book a collection from our Showroom, please contact us.

Retail customers spending over $300 on small homewares items will receive complimentary shipping. Items are categorised by weight; larger/heavier items are excluded from this offer. Rates are calculated at checkout.

Confirmation of your order will be sent via email shortly after payment. As soon as your order is shipped, you will receive a tracking information to follow your orders journey. If you have purchased small homewares products, your order will be shipped via Australia Post, Startrack or TNT.

You can search your tracking number on the relevant courier's website for regular shipping updates. Please allow up to 24 hours for tracking details to be searchable on the courier's website.

If you have purchased large or bulky furniture, your order will be delivered by our team or external freight courier. It is the responsibility of our our team and courier to contact you with tracking and delivery.

Our warehouse team aim to dispatch orders as quickly and efficiently as possible. If you have received notification via email that your order is being packed or tracking has been allocated, we can no longer cancel or make changes to your order. Please place a new order for any additional items you wish to purchase.

Please contact our customer care team and we will correct the issue for you.

While we try our best to provide exceptional service, some factors like shipping and handling are outside our control and can result in damage. It is the customer's responsibility to inspect goods within 48 hours of delivery. If your order arrives damaged, please contact us with your online order number and photo/video proof of any damage. Any damage claims after 48 hours of delivery will be treated as a warranty claim. Buyer must bear all delivery costs incurred in the claim process.

If your product is faulty, please contact us with your order number and proof of fault i.e. photo and/or video.

You are not required to return any small homewares which have been deemed “faulty”. Photo/video proof is sufficient. For all small faulty homewares, we ask that you either keep or dispose of safely.

Larger furniture pieces or bulky items will be collected by our team or courier. We do not expect customers to cover shipping costs for faulty returns. If you are unsure if your product falls within our small or large homewares or furniture collections, please contact us for clarification.

We ask that you consider your purchase very carefully. Returns are accepted within 7 days of delivery with receipt i.e order confirmation or order number. At Indigo Love, we offer exchange or store credit only. We do not accept returns for refund.

Please note, we do not accept returns for sale items. We do not offer exchanges, credit or refunds for sale items.

Your order will only be refunded if the product(s) are deemed "faulty". Please contact us regarding faulty products.

It is up to you to return your order to us in new condition, complete with tags in original packaging. Enclosed with your return, please include a copy of your invoice plus your contact details, including, name, order number, product name, reason for return. Once we have received and inspected the goods, we will email you acknowledging receipt and organise an exchange or credit via email.

Return Address:
Indigo Love Head Office
28 Tom Thumb Avenue
SOUTH NOWRA
NSW 2541 
Australia

Return shipping costs, customs charges, government taxes and duties for domestic orders are not covered. If you are returning goods, we recommend purchasing a tracked service. Once we have received and inspected the goods, we will email you acknowledging receipt and organise an exchange or store credit.

We will ship any out-of-stock items you may have ordered as soon as they are back in stock.

The “stock status” date indicated online at your time of purchase should be used as a guide only and may be subject to change. In the event of an extended delay, or in the rare case your order is out of stock, our Customer Care team will contact you and offer a refund, exchange or credit to purchase an alternative.

Unfortunately some matters are out of our hands, but please know we work very closely with our valued network of suppliers monitoring shipments to ensure we can best expedite delivery to our clients. With this said, the arrival date of pre-order items at the time you place your order may be subject to change. Please contact us for updates regarding your pre-order purchase.

If you require information about specific product of ours, please contact us for assistance.

Unfortunately, we do not offer custom orders.

We’re proudly committed to ethical sourcing and sustainability. All of our partners have undergone and passed stringent social compliance audits, ensuring fair working conditions and responsible production. By upholding these standards, we support artisan communities and promote environmentally conscious practices.

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